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The
following are brief summaries of responses given to
commonly asked questions from residents. For more specific
information on these topics, please contact Village Hall at
847-960-7400.
1. Q: What are the office
hours for the Village?
2. Q: I’m having a problem with
Comcast Cable. Who can I contact to resolve an issue?
3. Q: Who is the contact for my
garbage Service?
4. Q: Is
recycling mandatory in Lake in the Hills?
5. Q:
Can I park my vehicle on the street overnight?
6. Q: I never received my water bill.
7. Q: Why is my water bill so high?
8. Q: Where does the money I pay on my water
bill go?
9. Q:
Do I need a water softener?
10. Q: What is the Main Replacement Fee
for?
11. Q: How can I stop solicitors from ringing my doorbell?
12. Q: Are there regulations concerning the
number of animals permitted in a private residence?
13. Q: What are the regulations concerning dog
litter?
14. Q: What are the regulations concerning
mailboxes?
15. Q: Why is the snow plowed back into my
driveway after I've shoveled?
16. Q: Who should clear
sidewalks of snow and ice?
17. Q:
Am I allowed to burn in the Village?
18. Q: I would like to have a garage
sale, what do I need to do and how much does it cost?
19. Q:
Do I need a building permit?
1. Q: What are the
office hours for the Village?
The Village Hall is open Monday through Friday
from 8:30 a.m. to 5:00 p.m. On Thursday, the Village's Finance
Department has extended hours and is open until 7:30 p.m.
The Public Works Department is open Monday through Friday from
7:30 a.m. to 3:30 p.m.
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2. Q: I’m having a
problem with Comcast Cable. Who can I contact to resolve an
issue?
Occasionally, residents have issues that have
gone unresolved through making contact with Comcast directly.
As the local franchise authority for Comcast, the Village is
able to escalate some of these resident concerns to the
appropriate individuals at Comcast for a resolution. The
Village is unable to take concerns related to pricing,
programming or internet services.
Click here if you
would like to fill out an incident escalation report or call
(847) 960-7412.
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3. Q: Who is the contact for my
garbage Service?
ARC Disposal
is the franchised waste hauler for
the
Village. Refuse, recycling and landscape waste are all
collected on the same day, once per week. To begin service
please contact ARC at (847) 981-0091.
Landscape waste (grass, leaves and branches up to 3.5
inches in diameter) is picked up on your normal refuse day April
through November. Collection of materials is between the hours
of 6:30 a.m. and 7 p.m. Landscape waste must be placed in
biodegradable paper bags (yard bags, etc...) or in standard
34-gallon waste containers. Sod is not accepted.
Containers must be used for yard waste only and must clearly
display a “YARD WASTE ONLY” decal. Decals are available at
Village Hall at no charge. Containers must not exceed 34
gallons.
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4. Q: Is
recycling mandatory in Lake in the Hills?
A: Although recycling is not mandatory in Lake in the Hills, it is encouraged of
our residents.
If you are interested in obtaining a recycling
directory, residents can call (815) 455-8697 or stop by Village
Hall or the Public Works facility. The recycling directory
is also available for download using the links below:
Residential Recycling
Directory
Business Recycling Directory
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5.
Q:
Can I park my vehicle on the street overnight?
A: According to Section 41.05, no
person firm or corporation shall allow any vehicle to be parked
or remain standing on any paved portion of the street that is
used by the public for the purposes of vehicular travel for a
period of more than 30 minutes between the hours of 2:00 a.m.
and 6:00 a.m. on any day.
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6.
Q: I never received my water bill.
A:
Account numbers beginning with 100 thru 200 are due in March,
June, September & December. Account numbers beginning with 201
thru 213 are due in January, April, July & October. Account
numbers beginning with 301 thru 310 are due in February, May,
August & November. Business and Industrial accounts are due
monthly. The due date will usually be the 21st of
each month unless that date is a weekend or Village observed
holiday in which case the due date will be the next business day
after the 21st. If you have not received your
water bill by the 5th day of the month in which it is
due, please call the Water Billing Division at
(847) 960-7430.
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7. Q: Why is my water bill so high?
A: If you are not using water for outdoor purposes in the
summer, or using a furnace humidifier in the winter, you may
have leaks. Common leaks to look for are toilets, sinks,
bathtubs, furnace humidifier, hot water tanks and water heating
systems. The most common of these are toilet leaks, and are not
always audible or seen. You can check your toilets for leaks by
obtaining toilet dye (available at most hardware stores) or food
coloring and putting it in the tank(s) of the toilet(s). After
letting the color in the tank set for about a half hour, check
the bowl of the toilet. If the color has seeped into the bowl,
the toilet is leaking. This leak test should be performed more
than once if you are getting a negative result, as a toilet may
be leaking at different times of the day.
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8. Q: Where does the money I pay on my
water bill go?
A:
All monies
paid to the Water Department stay in the Water Department fund.
By law, money from this fund can only be used for operating
expenses and improvements to the water system. Fees collected
from bills as well as developers have allowed the Village to add
additional wells, iron removal systems, a water softener
and replace water mains in the Village.
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9. Q:
Do I need a water softener?
A: Although it is not required, it
is suggested to try the water without a softener before going
out to buy one.
If you do decide to install a water softener, a building permit
is required (Refer to question 19 above).
Click here for
additional information on hard water.
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10. Q: What is the Main Replacement Fee
for?
A: The Main Replacement Fee is assessed to all water
accounts. This fee is used to replace and relocate select
water mains within the Village. Replacing and relocating
these water mains provides greater accessibility to the water
mains for service and repairs, as well as allows for the
installation of additional fire hydrants for fire protection and
water quality assurance purposes.
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11.
Q:
How can I stop solicitors from ringing my doorbell?
A:
Section 35.05 of
the Municipal Code states that no person shall solicit at any
premises that has posted on or near its principal entrance a
sign bearing the works “no trespassing,” “No peddlers” or “no
solicitors”. You may obtain a “no solicitors” weatherproof card
from the Police Department at no charge.
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12.
Q:
Are there regulations concerning the
number of animals permitted in a private residence?
A: According to Chapter 14 "Dogs and Other Animals", it is
unlawful to have more than four domestic animals over four
months of age, or more than two such animals boarded for
compensation or sale. Violating or failing to comply could result
in a $50.00 to $500.00 fine.
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13. Q:
What are the regulations concerning dog litter?
A: Chapter 14 of the Lake in the
Hills Municipal Code states that it is unlawful for any person
owning, keeping or otherwise having possession or control of a dog
to walk the dog on any public place in the Village without having
sufficient equipment to remove from the public place any dog
litter which may be deposited by the dog. Violating or failing to
comply could result in a $50.00 to $500.00 fine.
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14. Q:
What are the regulations concerning mailboxes?
A:
All residents should check
the placement of their mailboxes to avoid snowplow damage. Ensure
that it is securely fastened and does not protrude over the curb.
If the mailbox hangs over the curb and/or into the street, it is
in danger of being damaged by snow removal operations. Regulations
concerning the proper height and distance from the street are set
by the United States Postal Service. This placement allows for
streets to be plowed from shoulder to shoulder, or curb to curb,
to provide for proper drainage, mailbox accessibility, to allow
the street sweeper to reach the curb and to allow for future snow
removal. Mailbox placement is critical to avoid snow plowing
damage. The mailbox face should be 40 to 44 inches in height and 6
to 8 inches set back from the curb or edge of the street.
If you believe that your properly
placed mailbox is damaged by Village equipment, please contact the
Public Works Department at 960-7500. If the damage was caused by
physical contact from Village equipment, repairs will be made. The
Village cannot be responsible for improperly placed or unsecured
installations.
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15.
Q:
Why is the snow plowed back into my driveway after I've
shoveled?
A: The streets must be plowed shoulder to shoulder or curb to curb
to provide for proper drainage, mailbox accessibility, and to
allow clearance for future snow removal. The plowing of some snow
onto driveway entrances cannot be avoided. This can be limited if
the resident deposits the snow removed from their driveway to the
right side of the driveway as you face the street.
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16. Q: Who should clear sidewalks of snow
and ice?
A: Sidewalks are the responsibility of the adjoining
property owner to be kept clear of ice and snow. Please remember,
do not deposit the snow or ice onto the roads as this creates a
safety hazard as well as slowing of efforts to clear streets.
**This is a ticketable offense**
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17. Q:
Am I allowed to burn in the Village?
A: According to Section 12.08 of
the Municipal Code, open burning of any materials or substances
is hereby prohibited within the Village limits. However, residents may apply for a Recreational
Bonfire Permit at the Police Department. A recreational
bonfire is defined as a small outdoor fire, such as a campfire.
No permit is required if you have a commercially produced
or constructed fireplaces, portable fire pits, chimineas and
patio hearths. The following conditions apply:
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18. Q: I would like to
have a garage sale, What do I need to do and how much does it
cost?
A: First, the Village allows residents to
obtain garage sale permits only twice within a 12 month period.
Each permit can be issued for up to six consecutive calendar
days or split into two adjacent weekends with 3 consecutive days
each.
The first thing to do when having a garage sale
is come into Village Hall and fill out a garage sale permit.
The fee for the permit is $5.00. You will be given
stickers that must be placed on each of the three signs that are
allowed when having a garage sale. The signs must be
removed within 24 hours of the last day of the sale.
Please be advised that no signs may be attached to any telephone
pole, tree or federal, state or local signal.
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