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New Resident Guide

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We are thrilled that you have chosen to join us in the beautiful northwest suburbs. Lake in the Hills is a dynamic community that offers those that live, work, or visit a variety of first-rate services and a high quality of life. This page contains information on the most common questions new residents ask. If you have additional questions, please contact us at 847-960-7400.

Public Utilities

Water: Utilize the forms on our water billing page to create a new account online. You may also contact our customer service team by calling 847-960-7400. For any questions regarding water quality or service problems, please contact our Water Division by calling Public Works at 847-960-7500.

Sewer: Sanitary services are provided by the Lake in the Hills Sanitary District, which is a separate governing entity from the Village. Please visit the Sanitary District website or contact them at 847-658-5122 to establish a service account.

Phone, Cable, and Internet: Lake in the Hills is served by three primary communications companies for phone, cable, and internet. These are AT&T (1-800-244-4444), Comcast (1-866-594-1234), e-Vergent Internet (1-888-782-1454), and All Connect Internet Services (1-844-226-9046).

Electricity: ComEd (1-800-334-7661)

Natural Gas: Nicor Gas (1-888-642-6748)

Recycling and Garbage

The village has contracted with Flood Brothers Disposal (630-261-0578) to provide residential refuse, recycling, and yard waste collection. Please contact Flood Brothers to establish an account. Visit our Garbage and Recycling page to find information on frequently sought topics, such as when your garbage day is, how to dispose of yard waste, electronics recycling, etc.

Licenses and Permits

Before you begin a construction project at your home, visit our Community Development Division's Building Permit page or call 847-960-7400 to determine if you need a permit. You may apply for select permits online as well. 

Permits are required to conduct garage sales. To obtain one, contact the Customer Service Division at 847-960-7400.

The Village does NOT require a pet license for dogs and cats, but they should be current on their vaccines dogs should be registered with McHenry County

The Village does NOT require vehicle stickers, but vehicles should be current in their registration with the Illinois Secretary of State.

Emergency Text Alert Program

The Village has implemented Nixle, an emergency alert program, to notify citizens about emergencies and community announcements, such as severe weather, unexpected road closures, or event information. To subscribe, text 60156 to 888777. Standard text message rates apply. Visit our Nixle Community & Emergency Updates page to learn more. 

Fire Protection and Emergency Medical Services

Lake in the Hills residents are served by three fire districts. These are the Algonquin-Lake in the Hills Fire Protection District (847-658-8233), the Crystal Lake Fire Rescue Department (815-459-2020), and the Huntley Fire Protection District (847-669-5066).

Parking Regulations and Rules

Parking on Village streets is prohibited between the hours of 2:00 a.m. and 6:00 a.m. Violators will be ticketed. If you need to park your vehicle overnight, you must submit a request to our police department. This can be done online by completing the Overnight Parking Request form. 

Property Taxes

If you have any questions about your Property Tax bill or your property assessment, contact your local township office (which is separate from the Village of Lake in the Hills). There are two township jurisdictions within Village boundaries. You can learn which township serves you by viewing the boundary map online here: Township Map

Public Transportation

There are a few public transportation options available for residents in Lake in the Hills and in nearby communities. 

  • Pace Suburban Bus offers an extension of Route 550 with stops in Lake in the Hills, connecting the Elgin Transportation Center to the Crystal Lake Metra Station via Randall Road, Rakow Road, Pyott Road, and Main Street.
  • The MCRide (Dial-A-Ride) program is available to Lake in the Hills senior residents or residents with disabilities who fall within the jurisdiction of Grafton Township (township map). Riders call 800-451-4599 to schedule a pickup up to seven days in advance for seniors and individuals with disabilities. 
  • The Algonquin Township Road District provides a transportation opportunity for seniors and disabled residents of Lake in the Hills who live within Algonquin Township (township map). For registration, operating hours and fees, visit the Algonquin Township website.
  • The closest train stations to Lake in the Hills residents are the Crystal Lake and Pingree Road stations, each approximately 6 miles from Village Hall. For more information, including up-to-date operating schedules, stations, and fees, visit the Metra Rail website.


The Lake in the Hills Village Board meets on the second and fourth Thursday of each month for the Board of Trustees meeting at 7:30 pm at Village Hall (600 Harvest Gate). The Board also meets on the Tuesday preceding each Board of Trustees meeting for the Committee of the Whole meeting, also at 7:30 pm.

Most local decisions are made by the Village Board. Agendas are posted at least 48 hours in advance of meetings. For more information, visit the Agendas/Minutes page.

Ways to Stay Connected

The Village has a number of ways for you to contact us and stay connected with us.

Village Facebook:
Village Twitter: @lith60156
Village LinkedIn:
Village Instagram: @lakeinthehillsil
Police Department Facebook:
Police Department Twitter: @LITHPolice
Airport Facebook:


School Districts


View a map of the school district boundaries in Lake in the Hills.

Village Programs

The Village uses CommunityPass for online registration for programs and events, including those from the Recreation Division and the Police Department. For all programs, events or memberships offered by the Village that require registration, families and individuals must have a CommunityPass Household Account. Household Accounts may be for one or multiple household members. Once a Household Account has been created, you will have the ability to register and pay online for the majority of offerings. For instructions on how to create your account, visit our Registration Information page.


For any additional questions you may have, our customer service team is happy to help. Please feel free to contact us at (847) 960-7400, Monday through Friday, 8:30 am to 5:00 pm.